You ask.We speak plainly.
What's inside the shoe? Which size is right? And what about returns? Here you'll find answers to the questions that arise before and after purchase.
Choose your topic and expand the relevant question. Yours isn't there? Then let us know.
Good look.
What's inside?
Materials, origin and manufacturing. Specific information instead of broad general terms.
1.1Is the entire shoe made of natural materials?
That depends on the model. A sneaker consists of several components, such as the upper material, lining, sole, yarns, eyelets and auxiliary materials. Not all of them are made from natural raw materials.
Selected canvas models use organic cotton and natural rubber. Jesse and Carl use a PU-based leather alternative with recycled components. You can find the exact composition for each product.
1.2Where do the metal eyelets come from?
In our previous material sourcing, metal eyelets came from China. Which components are used can vary depending on the model and production series.
If you would like information about a specific pair, please provide our customer service with the model and color. Then we can specifically check your request.
1.3Can I compost my sneakers?
Please do not put your sneakers in the compost or organic waste bin. We do not state finished shoes as compostable.
Individual natural raw materials are not proof of the biodegradability of the entire shoe.
1.4What materials and certifications do you use?
For appropriately labeled models, we use Fairtrade-certified organic cotton and soles with certified natural rubber. Other models contain recycled components.
Material composition and certifications differ depending on the product. The certification of a material does not automatically apply to the entire shoe. The respective information is in the product details.
1.5Where does the natural rubber come from?
For appropriately labeled models, we source certified natural rubber from Sri Lanka. It is processed with other components into a rubber compound for the sole.
You can find further insights on our supply chain page. The information for your model is on the product.
1.6What does Fairtrade mean for your cotton?
The statement refers to the cotton that is accordingly declared. The Fairtrade system provides a minimum price and an additional premium. The use of the premium is decided by the producer groups according to the rules of the standard.
This does not mean a blanket certification of all components or the entire shoe. More about the raw material model: info.fairtrade.net/sourcing.
1.7How do you work with the production facility in Pakistan?
At Talon Sports in Sialkot, the components of our sneakers are assembled into the finished shoe. The cooperation includes the Welfare Society, through which employees have a say in the use of additional premiums.
You can find insights on About us and in our supply chain overview.
1.8Why do you produce in Pakistan?
Our story begins with a football project in Pakistan. From these connections, the cooperation for our sneaker production developed. Talon Sports in Sialkot is one of our production partners.
We want to explain the cooperation using concrete information. The production location alone is neither proof of working conditions nor of the environmental balance of a product.
1.9Are your sneakers vegan?
Our sneakers labeled as vegan are made without animal components according to the respective product specifications. This also includes auxiliary materials such as adhesives.
Whether a model additionally bears the "PETA Approved Vegan" label is stated on its product page.
On the way.
Or back?
Shipping, returns and help if something is not right.
2.1Where do you deliver?
We deliver to many EU countries, Switzerland and Great Britain. Whether your address can be delivered is shown when entering it at checkout.
2.2How much does shipping cost?
| Germany | €4.90 |
|---|---|
| Austria | €6.99 |
| Other EU delivery countries | €10.70 |
| Switzerland | €15.99 |
| Great Britain | €12.70 |
The shipping costs applicable to your order are displayed in the checkout before purchase. For deliveries outside the EU, additional import duties and fees may apply.
2.3How do I return an order?
According to our return policy, you can return goods within 30 days of receipt. You bear the costs of the return. Information on the statutory right of withdrawal can be found in our withdrawal and return policy.
- Include the completed return slip or your order number if possible.
- Use suitable shipping packaging. Please do not tape or label the shoe box directly.
- It is best to try on shoes on a clean surface indoors so that no signs of wear are created.
- For returns from non-EU countries, please follow the customs instructions of your shipping service provider.
Brands Logistics GmbH
Am Ring 11
19376 Ruhner Berge OT Zachow
Germany
Keep your drop-off receipt. The packaging and return slip instructions make processing easier. They do not replace the regulations on the statutory right of withdrawal.
2.4Something is wrong with my pair. What now?
Write to our customer service at ethletic@brands-fashion.com. Provide your order number if possible and describe what you noticed. Photos of the affected area help us assess the situation.
Please clarify the next steps with us before arranging a return at your own expense.
Good fit.
Good care.
Sizes, materials and care. So you know what to look out for.
3.1Are the shoes "free from harmful substances"?
We cannot make an unrestricted statement like "free from harmful substances" for every single pair. We do not test every shoe individually for all possible substances that may be contained. Even individual tests do not allow for such a comprehensive statement.
We have our productions tested regularly and additionally obtain information and confirmations about the materials used from our suppliers. The results and information refer to the tested materials, the examined substances and the corresponding scope of testing.
Do you have a question about a specific substance or an intolerance? Please provide our customer service with the model, color and the substance in question. Then we can specifically check your request.
3.2Are your sneakers waterproof or suitable for sports?
That depends on the model and the intended use. Water-repellent does not mean waterproof. A design inspired by running shoes is also not proof of suitability as a training or running shoe.
Pay attention to the properties and usage instructions in the respective product details. You can find the available models in our shoe collection.
3.3How do I find the right size?
First, look at the size and fit information on the product page. The fit can differ between White Cap, Active, Jesse, Carl and Donovan.
If you are between two sizes, also consider foot width, socks and the desired freedom of movement. Our customer service will help you with information about the specific model.
3.4Are there half sizes?
We offer our sneakers in whole sizes. The selection on the product page shows which sizes are available for your model.
A blanket recommendation to always order smaller or larger does not fit every foot and every model. Therefore, pay attention to the respective fit information.
3.5How do I clean my sneakers?
Carefully remove loose dirt with a soft brush. Then clean the surface with a slightly damp cloth and a suitable mild cleaning agent, according to the material. Test it on an inconspicuous area first.
Let the shoes dry at room temperature. Direct heat can damage materials and bonds. We do not generally recommend machine washing for all models. Pay attention to the respective care instructions.
3.6My size is sold out. Will it be back?
Not every color and every model is reproduced. Delivery dates can also differ. If a notification is offered on the product page, you can sign up there.
New models, fresh colors and new deliveries? We also inform about this on Instagram. So it is worth following, especially if you already have your next favorite pair in mind.
Are you waiting for a specific pair? Write to us with the model name, color and size. This way we can give you more targeted information.
3.7Why is my dream model not available in every size?
Size runs differ depending on the model. For additional sizes, we need suitable lasts and corresponding production planning. Therefore, we cannot offer every variant in all sizes.
Which sizes are manufactured can be seen in the size selection of the respective product.
3.8Can I remove the insole or use my own insoles?
This cannot be answered the same for all models. Please ask about the specific model before purchase if a removable insole is important to you. Do not forcibly remove a fixed insole.
Additional insoles change the available space in the shoe. Therefore, check the fit with your insoles instead of automatically choosing a larger size.
3.9Can I wear textile toe separators in the shower?
Textile summer shoes are not automatically suitable for use in the bath or shower. Only use them for this purpose if the respective model is expressly intended for this use. Please follow the material and care instructions.
Good idea?
Let's hear it.
For creatives, new perspectives and independent thinkers.
4.1I would like to collaborate with Ethletic. How does it work?
Do you create content, art, fashion, or have another idea for a collaboration? Write to us about what you have in mind and why it is a good fit for Ethletic.
A brief project proposal, links to your work or channels, the planned timeframe and your vision for the collaboration will be helpful.
You can send your request by email to ethletic@brands-fashion.com or as a direct message to our official Instagram account @ethletic.
Got a good idea? Let us hear it.
Then let us know.
We are listening.
Tell us your model or order number if it concerns a specific pair. This way we can help you more effectively.