Ethletic / Service / Shipping & Returns

Good taste.
On its way.

Your next pair is on its way to your feet. But first, here’s everything you need to know about shipping. Find out about costs, delivery information and how to return your order if it doesn’t fit.

View shipping costs
Ethletic / Shipping & Returns Service, please.
Next stop:
Your look. From the shoebox to your everyday life.
Outbound:
Shipping costs at a glance Return:
Instructions and forms
Ethletic / A great look. Clear shipping information.
01 / Shipping

Your destination. Our shipping costs.

We deliver to Germany, Austria, other EU countries, Switzerland and Great Britain. The checkout will show you whether we deliver to your address.

Shipping costs by delivery area
Delivery area Shipping costs
Germany €4.90
Austria €6.99
Other EU countries €10.70
Switzerland €15.99
Great Britain €12.70
02 / Returns

A matter of taste.
But it doesn’t always fit.

Under our return conditions, you can return goods within 30 days of receipt. You are responsible for the return shipping costs. Information about the statutory right of withdrawal can be found in our Right of Withdrawal and Returns Policy .

  1. Link your order.

    If possible, include the completed return form or your order number. This makes it easier for us to identify your package.

  2. Pack it well.

    Use suitable shipping packaging. Please do not tape or label the shoebox directly and include it if possible.

  3. Check customs information.

    Are you returning an item from a non-EU country? Follow your shipping carrier’s instructions regarding customs documents and marking a return shipment.

  4. Drop it off. Keep your receipt.

    Send the package to our return address. We recommend shipping with tracking. Keep your drop-off receipt.

It is best to try on shoes on a clean surface indoors to avoid creating signs of wear. The packaging and return form instructions make the process easier. They do not replace the statutory right of withdrawal.

03 / Return address

This is the way back.

Your return will go to our logistics warehouse. Make sure to include the full address and your order number.

Is there a defect with your pair? Please contact our customer service first before returning it at your own expense. We will discuss the next steps with you.

Contact customer service
Return to / Ethletic Logistics
Brands Logistics GmbH
Am Ring 11
19376 Ruhner Berge OT Zachow
Germany

Please include your order number so we can identify the shipment.

Just to clarify.

Questions before the return journey.

Who pays for the return?

You are responsible for the costs of a return under our return conditions. If you are making a complaint, please contact our customer service first before arranging a return at your own expense.

How does the refund work?

We will link your return to your order and process the refund. It will generally be issued to the original payment method used.

If you have questions about the status of your refund, write to us with your order number and the return details. You can find the statutory right of withdrawal in our Right of Withdrawal and Returns Policy .

What applies to returns from non-EU countries?

Check with your shipping carrier which customs documents are required for your shipment and how to mark a return shipment. Depending on the shipping method, different documents may be required.

You can find the provided CN-23 form below. Before using it, check whether it is suitable for your shipping method.

My shoe has a defect. What now?

Write to ethletic@brands-fashion.com . State your order number and describe what you noticed. Photos of the affected area will help us assess it.

We will then discuss with you how to proceed.

I am unsure about the size. Can you help?

First, check the size and fit information for the respective product. If you still have questions, write to us with the model name, size, and your question. This way, we can help you more effectively before you place your order.

04 / Forms

Paperwork. Without the search.

You can find the documents for your return collected here as a PDF.

DOCUMENT 01 / PDF

Return form

Helps us link your return to the correct order. Include it filled out if possible.

Open PDF
DOCUMENT 02 / PDF

CN 23

Customs form for corresponding international shipments. Follow your shipping carrier’s instructions.

Open PDF
DOCUMENT 03 / PDF

Withdrawal

Information and sample form for withdrawal. You can find further information in our Right of Withdrawal and Returns Policy.

Open PDF
Still have a question?

Write to us.
We’ll take care of it.

With your order number and a brief description we can better identify your request.

Customer service Discover shoes