ethletic — Cancellation

Cancellation Policy &
Cancellation Form.

You have 14 days to cancel a purchase. Here you will find your rights and everything you need to do so.

§355

Right of withdrawal — 14 days from receipt of goods — fair & straightforward.

PDF — Cancellation Policy & Model Cancellation Form according to § 355 BGB

For downloading & printing

The combined document contains the complete cancellation policy as well as the model cancellation form. Simply download, fill out, and send back via email or post.

Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

For contracts regarding the delivery of goods, the withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the final goods.

For contracts regarding the delivery of digital content, the withdrawal period is fourteen days from the day the contract is concluded.

Declaring cancellation

To exercise your right of withdrawal, you must inform us (Brands Fashion GmbH, Müllerstraße 11, 21244 Buchholz, Germany, Tel.: 041819422214, Email: ethletic@brands-fashion.com) by means of a clear declaration (e.g., a letter, fax, or email) of your decision to withdraw from this contract. You may use the attached model cancellation form, although it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to consumers who, at the time of contract conclusion, do not belong to an EU member state and whose residence and delivery address are outside the EU.

The right of withdrawal expires prematurely for digital content if the performance of the contract has begun with your express consent and you have acknowledged the resulting loss of your right of withdrawal.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days. For this repayment, we will use the same means of payment as you used for the original transaction; you will not be charged any fees for this repayment under any circumstances.

For delivery of goods, we may withhold the reimbursement until we have received the goods back or until you have provided proof that you have sent back the goods.

You must send back the goods without undue delay and at the latest within fourteen days from the date of withdrawal. You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the condition of the goods.

Return instructions

  • Please return the goods in their original packaging with all accessories. Use protective outer packaging if necessary.
  • Please do not send goods back carriage forward.
  • The aforementioned points are not a prerequisite for the effective exercise of the right of withdrawal.

Model Cancellation Form

01

Download form

Download the PDF above, fill it out completely, and sign it.

02

Send in form

Via email to ethletic@brands-fashion.com or as an attachment to your return shipment.

03

Return goods

Send to the returns address within 14 days of your cancellation.

Condition of goods

  • Only unworn shoes will be accepted
  • Trial wear only indoors – no signs of use
  • Include original packaging, wrap box in paper
  • Do not tape or write on the box

Refunds

  • Refund within 14 days of receipt of goods
  • Refund via the original payment method
  • Shipping costs only refunded if the entire order is cancelled
  • Customer bears the costs of return shipping
Returns address:
Brands Logistics GmbH
Am Ring 11
19376 Ruhner Berge OT Zachow
Germany

Email: ethletic@brands-fashion.com
Still have questions?

We are happy to help.

Our team is here for you – just get in touch via email.

ethletic@brands-fashion.com