Use the form if needed.
Open the PDF and enter the details of your order.
Changed your mind? Here you will find the cancellation policy, the model form and the contact details for your declaration.
days cancellation period according to the following policy.
Your rights / The details are below.Everything in one place. Clear to read.
Ethletic / Customer ServiceThe document contains the cancellation policy and the model cancellation form. You can use the form for your declaration. Use is not mandatory.
You have the right to cancel this contract within fourteen days without stating reasons.
For contracts for the delivery of goods, the cancellation period is fourteen days from the day you or a third party designated by you, who is not the carrier, took possession of the last goods or has taken possession of them.
For contracts for the delivery of digital content the cancellation period is fourteen days from the day of the conclusion of the contract.
To exercise your right of cancellation, you must (Brands Fashion GmbH, Müllerstraße 11, 21244 Buchholz, Germany, Tel.: 041819422214, Email: ethletic@brands-fashion.com) via a clear declaration (e.g. letter, fax or email) inform us of your decision to cancel this contract. You can use the attached model cancellation form for this, but it is not mandatory.
To preserve the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period expires.
The right of cancellation does not apply to consumers who at the time of the conclusion of the contract do not belong to any EU member state and whose residence and delivery address are outside the EU.
The right of cancellation expires prematurely for digital content if the performance of the contract has begun with your express consent and you have confirmed your knowledge of the associated loss of the right of cancellation.
If you cancel this contract, we have to refund you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from a more expensive delivery method chosen by you), immediately and at the latest within fourteen days. For the refund, we use the same payment method as the original transaction; in no case will any fees be charged to you.
For goods deliveries, we may refuse the refund until we have received the goods back or until you have provided proof of return.
You must return the goods immediately and at the latest within fourteen days of cancellation. You bear the immediate costs of the return.
You only have to pay for any loss in value of the goods if this is due to handling that is not necessary for inspection.
Would you like to use the model form? You can find it in the PDF above. You can also communicate your cancellation without this form via a clear declaration.
Open the PDF and enter the details of your order.
For example, send your declaration by email to ethletic@brands-fashion.com . You can find the postal address in the policy.
Send the goods according to the policy above to the return address listed below.
Please use the shoe box if possible and protective outer packaging. Please do not tape or label the shoe box directly.
These packaging instructions are not a requirement for the effective exercise of the right of cancellation.
You can find the details about the refund, return costs and a possible loss in value in the section "Consequences of Cancellation".
Brands Logistics GmbH
Am Ring 11
19376 Ruhner Berge OT Zachow
Germany
The address for your cancellation declaration is listed above under "Declare Cancellation".
Do you need support with your order or return? Write to us. With your order number, we can more easily assign your request.
Write an email